Training for Everyone: The Service Pro--Better, Faster, and Different Rick Tate

ISBN: 9780874257335

Published: January 1st 2003

Ring-bound

181 pages


Description

Training for Everyone: The Service Pro--Better, Faster, and Different  by  Rick Tate

Training for Everyone: The Service Pro--Better, Faster, and Different by Rick Tate
January 1st 2003 | Ring-bound | PDF, EPUB, FB2, DjVu, audiobook, mp3, ZIP | 181 pages | ISBN: 9780874257335 | 4.33 Mb

This front-line employee training program presents a framework for improving service quality where it counts - at the point of contact with the customer. It teaches employees key concepts that win customers and drive loyalty. Participants will learnMoreThis front-line employee training program presents a framework for improving service quality where it counts - at the point of contact with the customer. It teaches employees key concepts that win customers and drive loyalty. Participants will learn to: .Recognize the challenges in an economy in which the customer has the power .Enhance their personal competencies in the area of service quality .Learn the ways that support specific customer service tactics have-personally and for their organization.

The Service Pro:Better, Faster, and Different package includes a Facilitators Guide, which contains step-by-step instructions for a one-day training program: .PowerPoint Presentation .Video .5 Participant Workbooks .5 copies of The Service Pro book.



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